Shipping Policy

Print-on-Demand Production

Each Game Time Series Journal is printed on demand. This means your journal is printed specifically after your order is placed.

Please allow normal production time before your order ships. Production time is separate from shipping time.

Production Time

Most printed journal orders require approximately 3–5 business days for production before shipping.

During busy periods, holidays, high-demand seasons, or unexpected production delays, printing may take longer than usual.

Shipping Time

Shipping time begins after your journal has been printed, packed, and handed to the carrier.

Estimated delivery times may vary based on your location, the shipping method selected, carrier delays, customs processing, holidays, weather, and other factors outside our control.

Shipping estimates are not guaranteed.

Shipping Rates

Shipping rates, available shipping methods, and estimated delivery times are shown at checkout where available.

If free shipping is offered, it will be clearly shown on the product page, cart, or checkout.

Tracking

Once your order has shipped, you will receive a shipping confirmation email.

If the selected shipping method includes tracking, your tracking details will be included in your shipping confirmation email.

Please allow up to 48 hours for tracking updates to appear after the carrier receives your package.

Delivery Address

Please make sure your shipping address is correct before placing your order.

We are not responsible for orders delayed, returned, or lost due to incorrect or incomplete shipping addresses provided at checkout.

If you notice an address error after ordering, please contact us immediately. We cannot guarantee changes once an order has entered production or shipping.

P.O. Boxes, APO, FPO, and DPO Addresses

Some shipping methods may not deliver to P.O. boxes, APO, FPO, or DPO addresses.

Where applicable, please choose a suitable mail-based shipping option at checkout for these addresses.

International Orders

International delivery times may vary depending on destination, carrier, customs, and local postal services.

Customers are responsible for any customs duties, import taxes, VAT, or additional fees charged by their country.

We are not responsible for customs delays or additional import charges.

Delayed or Missing Orders

If your order has not arrived within the estimated timeframe, please contact us at:

info@sidebysideltd.com

Please include your order number and shipping address so we can help investigate.

Damaged, Defective, or Incorrect Orders

If your journal arrives damaged, defective, incorrectly printed, or you receive the wrong item, please contact us within 30 days of shipment.

Please include:

• Your order number
• A clear photo of the issue
• A photo of the packaging, if damaged

Once reviewed, we will help arrange a replacement or another appropriate solution.

Contact

For shipping questions, please contact:

Email: info@sidebysidejournals.com
Business Name: Side by Side Journals